Shipping & Returns

Effective July 28, 2026

This Shipping & Return Policy applies to all purchases made through samuellitman.art (the “Site”). By placing an order, you agree to the terms below and to the Site’s Terms & Conditions.

1. Order processing

Orders are processed and shipped within 3–5 business days of payment confirmation, excluding weekends and U.S. federal holidays. During high-volume periods (holidays, show seasons, new edition releases), processing may take longer; any material delay will be communicated by email. Placing an order does not guarantee availability; if an item is unavailable after you order (for example, the last print of an edition is damaged during fulfillment), you will be notified and fully refunded.

2. Shipping methods & destinations

Prints ship flat, sleeved on archival white backing board, via USPS (occasionally UPS). A tracking number is emailed when your order ships. Shipping is offered within the United States and its territories only. For international orders, contact orders@samuellitmanart.com before purchasing; international shipping may be arranged individually, and international buyers are solely responsible for all customs duties, import taxes, brokerage fees, and compliance with local import laws.

3. Originals & commissions

Original drawings and commissioned work are packaged individually to suit the piece. Shipping for originals is calculated and billed separately once the work is completed, based on the finished size, framing, and destination. You will receive the shipping cost for approval before the piece ships. The piece will not ship until the shipping invoice is paid.

4. Numbered editions

Numbered editions are printed once and never reprinted; once an edition sells out, it is gone. Each print is signed and numbered by hand. Slight variations in color, tone, or hand-finishing between prints — and between a print and its on-screen image — are inherent to handmade work and screen rendering and are not defects.

5. Order changes & cancellations

You may cancel or change an order at any time before it ships by emailing orders@samuellitmanart.com with your order number. Once an order has shipped, it can no longer be changed or cancelled. Commission cancellation terms are set out in the commission agreement for each project; deposits for work already begun are non-refundable unless otherwise agreed in writing.

6. All sales final — no returns or exchanges

All sales are final. Returns and exchanges are not accepted for any reason, including buyer’s remorse, color variation from screen display, or framing preferences. Because numbered editions are limited and originals are one of a kind, sold work cannot be restocked or resold as new. The only remedies offered are those described in Sections 7 and 8 below.

7. Damaged in transit

If your order arrives damaged, email photographs of the damaged item and its packaging to orders@samuellitmanart.com within 14 days of the carrier’s recorded delivery date. Claims made after 14 days, or without photographic documentation, may be declined. A damaged print will be replaced at no charge, subject to edition availability; if the edition has sold out, a full refund will be issued instead. A damaged original or commissioned piece will be refunded — one-of-a-kind work cannot be replaced. Refunds are issued to the original payment method. Please retain the damaged item and packaging until the claim is resolved, as the carrier may require inspection.

8. Lost or stolen in transit

If tracking shows a package lost in transit (no movement or delivery), contact orders@samuellitmanart.com and a carrier trace will be opened. If the carrier confirms loss, a replacement print will be sent if the edition is still available; otherwise, and for originals, a full refund will be issued. Packages marked as delivered by the carrier are presumed delivered; such cases are handled case by case — please check with household members, neighbors, and your local carrier or post office first, then get in touch within 14 days of the marked delivery date.

9. Incorrect or undeliverable addresses

You are responsible for providing a complete and accurate shipping address at checkout. Orders returned as undeliverable due to an incorrect or incomplete address supplied by the buyer may be reshipped at the buyer’s expense. Orders lost because of a buyer-supplied address error are not eligible for refund or replacement. If you notice an address error, email immediately — addresses can be corrected any time before the order ships.

10. Risk of loss & title

Title to purchased items passes to you upon delivery to the carrier. Except as expressly provided in Sections 7 and 8, risk of loss passes to you at the same time.

11. Contact

Questions about shipping, damage, or delivery: orders@samuellitmanart.com.